Loading... Please wait...

Sign up for our Newsletter


Bentley's Biscuits & Bones BBB Business Review

Rotary Club of Austin

Shipping & Returns

 

Bentley's Biscuits & Bones has CLOSED.

 

 

Shipping:

We can ship to virtually any address in the Continental USA. Note that there are restrictions on some products, and we do not ship to international destinations.
Please allow 3-5 business days to process all orders before we ship.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If the actual shipping cost is different from what was stated on your order, we will contact you before processing the order.

Return Policy for Online Orders Only:

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Our dog treats are not returnable. If you are not satisfied with the dog treats, please contact us and we will discuss a solution then.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.